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Pearson is committed to providing the most comprehensive and experienced technical support in the K-12 education industry.
Experienced Team
Our world-class, professional Technical Support team from the technology and education industry provide expert advice on best practices, assistance with technical issues, and help with your Pearson School Systems solution. We are committed to making sure your system is running smoothly and understand that rapid, clear, helpful answers to your technical inquiries are paramount to the success of your day-to-day operations.
We offer the widest, most up-to-date selection of technical support tools to meet your needs, backed by the strongest, most resourceful support staff. If you have a technical question or difficulty, you're in good hands.
What our customers are saying:
"The technical support we receive for our product, PowerSchool, is the best in the business! Pearsons’ wide array of technical support resources and quick response to our needs demonstrates the importance they place on customers."
- Sharlene Karbowski, Westside Community Schools
Technical Support Portfolio
The extensive Pearson Support portfolio includes:
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Toll-free telephone support - Pearson's telephone technical support team is available to assist you Monday to Friday, 4:00am – 5:00pm pacific, excluding holidays. 5:00am – 5:00pm pacific for Chancery SMS, Win School, Mac School, eClass, K12Planet, Library Pro, Open District, and Misty City GM product support.
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Email-support - Available 24x7
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Remote diagnostics - Using a remote access tool, such as WebEx™, Pearson support analysts are able to view problems on your system through a secured website.
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Self-Service Web Portal - The Pearson customer support website gives you 24x7 access to a wide-array of self-help topics—including what’s new with Pearson products—helps you troubleshoot system challenges using our extensive KnowledgeBase, lets you share feedback register for upcoming events and online presentations, and access user guides and release notes.
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Expansive searchable online KnowledgeBase - Our continuously expanding and up-to-date KnowledgeBase provides how-to and troubleshooting tips—based on real customer inquiries and ideas, and offers a searchable and accessible online resource that is used by our own staff.
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Regular email communications - You'll receive regular email communications to give you timely insight, tips, and hints for using your solution and resolving problems.
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Self-Managed Support Incidents - Record your support incident, monitor the status, and even edit the incident – all directly through the customer website. If you have resolved the issue on your own, you can add a comment and contribute to our KnowledgeBase.
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Software updates - Software updates to Pearson's products are included as part of your Support Program. Simply download the update when it is released.
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Downloadable user guides, technical notes, and release notes - Download user guides as well as technical and release notes that provide what’s new, how-to’s, and best practice approaches for implementing and using your Pearson School Systems solution.
We ensure your success throughout the lifecycle of your implementation through comprehensive, efficient support.
Technical Support Services are offered to Pearson customers only. To access the Support Website, simply select your product and enter the appropriate site into your browser.
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